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MAY
22nd 2007
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WORKSHOPS
“Focus on efficient organizational management”
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| SCHEDULE |
ROOM |
ACTIVITY |
SPEAKERS |
| 10:00-14:00
hrs |
|
Analysis
and application of ISO 9001:2000 clause 7 “Product realization”
– the main process of the organization |
Jack West–USA
EduardodelRío-México |
| 10:00-14:00
hrs |
|
Processes
– from design to the result |
Nigel Croft –
U.K.
Rafael de Arrascaeta-México |
| 10:00-14:00
hrs |
|
Systemic
thinking |
Elide Sedas-México
|
| 10:00-14:00
hrs |
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Evaluating
the value of management |
Eduardo Gatell
– Mexico
Luis Sanz – Spain |
| 10:00-14:00
hrs |
|
The
four perspectives of a business system – processes,
employees, customer satisfaction and financial aspects |
Tommie Johansson
- Suecia |
| 10:00-14:00
hrs |
|
Result
of the ISO 9001:2000 Interpretations survey by ISO/TC 176 |
Augusto Canalini
- Brasil |
| 10:00-14:00
hrs |
|
EXPO
Opening |
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PLENARY
SESSIONS
“The future is based on today’s actions” |
| SCHEDULE |
ROOM |
ACTIVITY |
SPEAKERS |
| 15:30 - 16:15 hrs |
|
Build the
future – keep the values |
Nigel Croft–U.K. |
| 16:15 - 16:45 hrs |
|
Opening
ceremony |
|
| 16:45 - 17:30 hrs |
|
Global warming
- what it has to do with me, you and your company |
Matthias Gelber –Alemania |
| 17:30 - 18:00 hrs |
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Coffee break |
|
| 18:00 - 18:45 hrs |
|
Total Improvement
Management |
James Harrington-USA |
| 18:45 - 19:30 hrs |
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Talent Development
-
Propelling your People to Great Heights
|
Bob Urichuck -Canadá |
| 20:00 hrs |
|
Welcome
Cocktail Party |
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MAY 23rd 2007 |
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WORKSHOPS
/ SIMULTANEOUS SESSIONS
“Systems and Organizations - a fundamental basis of society”
|
| SCHEDULE |
ROOM |
ACTIVITY |
SPEAKERS |
| 9:00 – 14:00 hrs |
|
Establishing
an Environmental Management System - ISO 14001 |
Matthias Gelber
–Alemania
Labros Bouklis
–Grecia |
| 9:00 - 14:00 hrs |
|
Leadership
and Team Motivation |
Bob Urichuck
–Canadá |
| 9:00 - 14:00 hrs |
|
Validation
of the use and application of ISO 9001:2009 |
Eduardo del Río
–México |
| 9:00 - 14:00 hrs |
|
Organizational
Indicators |
Elide Sedas
–México |
| 9:00 - 14:00 hrs |
|
Innovation
Techniques for CRM – Customer Relationship Management |
Miguel Angel Anza –México |
| 9:00 - 14:00 hrs |
|
Systems
Integration – Trends for the future with an efficiency
and results - based approach |
Juan José Mireles
-México |
|
WORKSHOPS
“Standards for sector-specific application of management
systems” |
| SCHEDULE |
ROOM |
ACTIVITY |
SPEAKERS |
| 15:30 - 18:30 hrs |
|
ISO 22000
– Food Safety Management |
Marco Antonio Pardavé–México |
| 15:30 - 18:30 hrs |
|
ISO 20000
– The importance of incorporating information technologies
into the management system |
Alfredo Zayas
–México |
| 15:30 - 18:30 hrs |
|
Education–
how to identify and integrate the customer requirements in
the teaching – learning process |
Joaquín Méndez
-México |
| 15:30 - 18:30 hrs |
|
ISO 26000
– Operating in a Quality Community - Social Responsibility |
Peter Merrill
–Canadá |
| 15:30 - 18:30 hrs |
|
OHSAS 18001
– Safety – The basis for good performance |
Charles Corrie
–U.K.
Héctor Garzón
–Colombia |
| 15:30 - 18:30 hrs |
|
ISO 17021
– Conformity assessment – requirements for organisms
which provide audit services and QMS/EMS certification |
Nigel Croft–U.K.
Luis Sanz – Spain
Rafael Nava
-México |
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| MAY
24th 2007 |
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| WORKSHOPS
“Tools for management systems”
|
| SCHEDULE |
ROOM |
ACTIVITY |
SPEAKERS |
| 9:00 - 14:00 hrs |
|
The importance
of Metrology in management systems |
Orlando Cedeño
–Colombia
Fidel Hernández
–Venezuela
|
| 9:00 - 14:00 hrs |
|
Risk Management
– a prevention tool for organizations |
Paul Palmes–USA |
| 9:00 - 14:00hrs |
|
IWA 4 –
Management systems for local government – practical
application |
Carlos Gadsden
- México
Javier Sánchez
- México
Eduardo Amaro
- México
David Naranjo -México
|
| 9:00 - 14:00 hrs |
|
Corrective
action, preventive action and continual improvement |
Denise Robitaille
–USA |
| 9:00 - 14:00 hrs |
|
Project
Management |
Rafael Arrascaeta
-México |
| 9:00 - 14:00 hrs |
|
Evaluation
of the suppliers and contractors performance |
Stanislav karapetrovic -Canadá
Trevor Smith
–Canadá
Lorenzo González Merla
–México
Miguel Rocha
–México |
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WORKSHOPS
/ SESSIONS
“Self-assessment as improvement tool” |
| SCHEDULE |
ROOM |
ACTIVITY |
SPEAKERS |
| 15:30 – 17:30 hrs |
|
People management and performance
measurement in the health sector |
Rubens Covello
-Brasil
Víctor Manuel Vázquez-México
|
| 15:30 – 18:30 hrs |
|
ISO 9004:2009, the new approach
aimed at performance improvement |
Bob Alisic–Holanda |
| 15:30 – 18:30 hrs |
|
IWA 4 – Practical experience
in self-assessment. of Local Government systems |
Carlos Gasden
-México
Rodrigo Vera
-Colombia
Francisco Martínez
-España
|
| 15:30 – 17:30 hrs |
|
Practical application of management
systems for the service sector |
Marisol Valenzuela -USA
Tommie Johansson -Suecia
|
| 15:30 – 17:30hrs |
|
Evaluation carried out simultaneously
with ISO 9001:2000 |
ITAM-Mario Gómez Ayala |
| 15:30 – 17:30
hrs |
|
The Impact and sustainability
of the QMS in the government sector |
Julián Adame
-México |
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| MAY
25th 2007 |
| |
| SCHEDULE |
ROOM |
ACTIVITY |
SPEAKERS |
| 8:30 – 9:15 hrs |
|
Quality in China and India: A
View from the Inside |
Greg Weiler - USA |
| 9:15 – 10:00 hrs |
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|
ITAM |
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Integrated management systems
sustained by values for promoting cultural change |
Lorenzo Gonzalez – Mexico |
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Coffee break |
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Storytelling to teach quality
principles |
Denise Robitaille – USA |
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The Five Pillars of Organizational
Excellence |
James Harrington – USA |
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Use your talents to create the
future! |
Peter Merrill - Canada |
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Closing ceremony |
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Farewell Party |
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